Effective Date: August 2026
Last Updated: August 2026
Arnold’s Auto Glass (“we,” “our,” or “us”) operates the website https://arnoldsautoglass.com/ (the “Site”). We are committed to protecting your privacy and ensuring you have a secure experience when using our auto glass replacement, repair, mobile service, and quote-request features (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
- INFORMATION WE COLLECT
A. Information You Provide to Us We collect information that you voluntarily submit when requesting a quote, scheduling a service appointment, filing an insurance claim, or contacting us. This includes:
- Contact Information: Name, email address, phone number, and physical address or service location.
- Vehicle Information: Year, make, model, VIN (Vehicle Identification Number), and specific glass features (e.g., rain sensors, heating elements, lane-assist cameras).
- Insurance & Billing Details: Insurance provider, policy number, claim number, and payment information.
B. Information Collected Automatically When you visit our Site, we automatically collect technical data, including.
- Device & Usage Data: IP address, browser type, operating system, pages viewed, and general geographic location.
- Cookies & Tracking: We use cookies and similar technologies to measure site traffic, remember user preferences, and run local advertising campaigns.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Schedule appointments, process glass orders, and perform auto glass services.
- Communicate with your insurance provider to process claims directly on your behalf.
- Send appointment reminders, service updates, and follow-up communications.
- Process payments and provide customer support.
- Improve site performance, run local marketing campaigns, and prevent fraudulent activity.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share data only as needed to fulfill our Services:
- Insurance Companies & Networks: We share claim-related data with your insurer, third-party claim administrators, and billing clearinghouses to authorize and process work.
- Service Providers: Trusted partners who assist with website hosting, payment processing, appointment scheduling, and SMS/email notifications.
- Legal Compliance: To comply with state or federal laws, court orders, or law enforcement requests.
4. COOKIES AND THIRD-PARTY TRACKING
We use Google Analytics and basic marketing cookies to analyze web traffic and measure local ad performance. You can manage or disable cookies through your browser settings.
5. DATA SECURITY & RETENTION
We maintain physical, technical, and administrative measures to safeguard your contact and vehicle information. We retain customer records only as long as necessary to complete services, fulfill warranty commitments, manage accounting, and meet legal requirements.
6. YOUR PRIVACY CHOICES
You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our messages or contacting us directly. To review, update, or request the removal of your personal information, email us at wayne@arnoldsautoglass.com.
7. GOVERNING LAW
This Privacy Policy and any disputes related to data privacy are governed by the laws of the State of Florida.
8. CONTACT US
For questions or concerns regarding this Privacy Policy, please contact:
Arnold’s Auto Glass
75 Goodson Rd
Quincy, Florida 32351
Email: wayne@arnoldsautoglass.com
Website: https://arnoldsautoglass.com/